1. Who We Are

DecoPix is a furniture and lifestyle brand operating in the UK through CorePoint Solutions.

For the purposes of applicable UK data protection law, the relevant DecoPix/CorePoint Solutions business entity is responsible for deciding how and why your personal information is processed.

Legal business name: CorePoint Solutions ltd

Registered address: London NW5 2QE

Email: info@decopix.co.uk

Telephone: 07368858083

2. Information We Collect

Depending on how you interact with DecoPix, we may collect:

• Your name and contact details.
• Email address and telephone number.
• Billing and delivery information.
• Information required to process an order.
• Information you provide when making an enquiry.
• Information about your preferences and interactions with our website.
• Technical information such as IP address, browser type and device information.
• Information relating to customer service communications.

We only collect information that is relevant to the purposes for which we use it.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil online orders.
• Arrange delivery and fulfilment of products.
• Respond to enquiries and customer service requests.
• Provide information about bespoke furniture and B2B services.
• Process payments through our payment providers.
• Manage your relationship with DecoPix.
• Improve our website, products and services.
• Maintain website security and prevent fraud or misuse.
• Send marketing communications where we have a lawful basis to do so.
• Meet legal and regulatory obligations.

4. Our Lawful Bases

Under UK data protection law, we rely on different lawful bases depending on why we process your information.

Contract

We may process information when it is necessary to fulfil an order or provide services you have requested.

Legal obligation

We may process information where we are required to comply with applicable laws, accounting requirements or other legal obligations.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing. You can withdraw consent at any time.

5. Who We Share Information With

We do not sell your personal information.

Where necessary to operate our business, we may share relevant information with trusted service providers, including:

• Shopify and website technology providers.
• Payment service providers.
• Delivery and courier providers.
• Product suppliers and fulfilment partners where necessary to fulfil an order.
• IT, security and website service providers.
• Professional advisers where necessary.
• Government bodies or law enforcement where legally required.

Service providers are only given information that is reasonably necessary for the relevant service.

6. International Transfers

Some of our service providers may process personal information outside the UK. Where this happens, we will take appropriate steps to ensure that your information receives an appropriate level of protection in accordance with applicable data protection law.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil our legal, accounting and reporting obligations.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and, where applicable, support marketing activities.

Some cookies may be placed by third-party services used by our website. Where consent is required, we will provide appropriate choices through our cookie settings.

9. Your Data Protection Rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict processing in certain circumstances.
• Object to certain processing, including direct marketing.
• Request portability of certain information.
• Withdraw consent where processing is based on consent.

10. How to Exercise Your Rights

To make a privacy request or ask a question about how we use your information, contact us at:

info@decopix.co.uk

We may need to verify your identity before responding to certain requests.

11. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Children's Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children through our website.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be published on this page.