faq-page

Frequently Asked Questions

Find answers to common questions about DecoPix, our furniture, online orders, delivery and B2B services.

General

What is DecoPix?

DecoPix is a furniture and lifestyle brand offering luxury, modern and accessible furniture, as well as selected TV and technology products.

Where is DecoPix based?

DecoPix has a presence in the UK through CorePoint Solutions and is also part of a wider DecoPix business established and registered in Turkey.

Do you deliver across the UK?

We offer delivery options for products available through our online store. Delivery availability and charges may vary depending on the product and destination.

Luxury & Bespoke Furniture

What makes your luxury furniture different?

Our luxury furniture collection focuses particularly on Turkish furniture and Turkish and Italian-inspired design, with an emphasis on quality, design and customisation.

Can I customise luxury furniture?

Many of our bespoke pieces can be customised depending on the manufacturer and product. Options may include fabrics, colours, materials, finishes, dimensions and other specifications.

Please contact us to discuss the options available for a particular product.

Can I buy luxury furniture directly online?

Our bespoke luxury furniture is primarily enquiry-based. Contact us to discuss the product, available options, customisation and ordering process.

How long does bespoke furniture take?

Our bespoke luxury furniture typically takes approximately 6–8 weeks from the date your order is confirmed and placed.

This timeframe is an estimate and may vary depending on the specific product, customisation requirements and delivery arrangements.

Can I return bespoke furniture?

Bespoke and custom-made furniture cannot normally be returned simply because you have changed your mind. However, this does not affect your statutory rights where furniture is faulty, damaged, incorrect or does not conform to the agreed order.

Please see our Returns Policy for more information.

Online Orders

Can I order products directly from the website?

Yes. Products that are available for online purchase can be ordered directly through the website using the normal checkout process.

What payment methods do you accept?

Available payment methods are shown during checkout and may vary depending on the product and order.

Can I cancel my order?

Cancellation rights depend on the product and circumstances. Please refer to our Returns Policy or contact us as soon as possible if you need to cancel an order.

Delivery

How long does delivery take?

Delivery times vary depending on the product, supplier, availability and destination. Estimated delivery information will be provided where applicable.

What happens if my furniture arrives damaged?

Please contact us as soon as possible and provide photographs of the damage where available. We will review the issue and work with you to arrange an appropriate solution.

Do you offer specialist furniture delivery?

Some larger or specialist furniture products may require scheduled or specialist delivery. Details will depend on the product and delivery location.

B2B & Trade

Do you offer B2B services?

Yes. DecoPix works with furniture retailers, interior designers, property developers, hospitality businesses and other professional clients.

Can furniture shops work with DecoPix?

Yes. We are interested in working with furniture retailers looking for Turkish luxury furniture and reliable supply partnerships.

Do you offer trade pricing?

Trade arrangements and pricing can depend on the products, quantities and requirements of the business or project. Please submit a Trade Enquiry to discuss your requirements.

Can you supply furniture for large projects?

Yes. We can discuss furniture sourcing and supply for residential, hospitality, commercial and property projects.

Still Have a Question?

If you cannot find the information you are looking for, contact our team and we will be happy to help.

Contact DecoPix