At DecoPix, we are committed to providing high-quality furniture and kitchen solutions that meet your needs and exceed your expectations. Please review our return policy below to understand our guidelines and procedures.
1. Bespoke Furniture Returns
No return for bespoke furniture (made-to-measure furniture) if there is no fault. Custom-made items are tailored specifically to your specifications and are non-returnable unless there is a fault with the product. We recommend carefully reviewing your choices and measurements before placing an order.
2. Faulty Items
We are responsible for any fault in items until they are delivered to your home. If you receive a product with a fault, please contact us immediately. We will address the issue and ensure that the faulty item is replaced or repaired as necessary.
3. Sofa Warranty
We provide a 1-year warranty on all sofas (excluding personal damages). This warranty covers manufacturing defects and issues that arise under normal use. Please note that damages resulting from misuse, accidents, or negligence are not covered.
4. Customer Support
Rest assured you are in safe hands. We are dedicated to providing excellent customer service and will always strive to resolve any issues you may face. If you encounter any problems or have concerns, please do not hesitate to reach out to us. We are here to support you and will work diligently to address and resolve any issues.
For further assistance or to initiate a return or warranty claim, please contact our customer service team. Thank you for choosing DecoPix. We appreciate your business and look forward to serving you.
Contact Information:
Email: info@decopix.co.uk
WhatsApp: +44 7760 909088
